Details & Policies

All the little details you need to know about Lakeside Surf

RESCHEDULING & REFUND POLICIES FOR SURF SESSIONS

Standard Single Sessions

Standard sessions that are purchased & booked at the same time (not booked with a voucher) 

Rescheduling

  • Allowed if 24+ hours ahead of booked sessions (keeps current system in place) 
  • Allowed inside 24-hour deadline IF a surfer is rescheduling their session closer to real time, but not further out 
  • Allowed inside of 24-hour deadline IF surfer agrees to release their session AND their vacated spot is booked by another surfer 

Refunds

  • Full Refund: Allowed if requested 5+ days ahead of time
  • Half Refund: Allowed if requested 1-4 days ahead of time 
  • No Refund: No refund will be offered within 24 hours of booked session



Voucher-Booked Single Surfer Sessions

Sessions Booked With Vouchers: Membership sessions, 10-packs, single vouchers, etc. (does not include private sessions)

Rescheduling

  • Allowed 24+ hours ahead of booked sessions
  • Allowed inside 24-hour deadline IF a surfer is rescheduling their session closer to real time, but not further out 

Refunds

  • Refunds are not offered for any session booked with a voucher 
  • Vouchers that expire will do so with no option for refunds



Standard Private Sessions

Any private session that was booked at time of purchase. Does not include any private session being booked with vouchers of any type. 

Rescheduling

  • Allowed if 3 or more days before the booked private session 
  • No penalties 
  • May only reschedule a private session ONCE 

Refunds

  • Full Refund: Allowed if requested 10+ days ahead of time 
  • Half Refund: Allowed if requested 4-9 days ahead of time 
  • No Refund: No refund will be offered within 0-3 days of private sessions

MORE FUTURE INFORMATION

Patience is a virtue and boy have we been tested and challenged the past few years. Thanks for waiting with us. Almost surfing!